Handling Complaints

Once we have received your complaint, we will let you know within five working days what we are doing about it and how long it will take. We will also give you the name and contact details of the person managing your complaint. If we are not able to sort out the complaint straight away, we will keep you informed of the progress and any decisions that are made will be explained to you. We will keep information confidential as far as possible and will only discuss the complaint with people who need to know about it.

If you are not satisfied with how your complaint has been handled, you can contact us and ask for an internal review of the management or resolution of your complaint. If you are still dissatisfied and we are unable to meet your expectations, we encourage you to discuss your complaint with one of the organisations listed below:

Equal Opportunity Commission

Receives and investigates complaints about discrimination under the Equal Opportunity Act 1984.

Free call: 1800 188 163

Childcare services Education Standards Board of SA

Will receive complaints from any person with a concern that relates to non-compliance with the Early Childhood Services legislation or health, safety or wellbeing of any child within a service.

Free call: 1800 882 413