At Torrensville Community Childcare Centre we are committed to working with you to make sure that our services are right for you and your family. As part of this commitment, we welcome your thoughts on what we are doing well and areas where we can improve.
We aim to provide the highest quality service and value feedback from our clients. Whilst we aim to provide outstanding service we know that sometimes things don’t go the way that they should. Complaints can be made about any aspect of our business that you are not happy with including services you did not receive, services which were not helpful, or about the behaviour of our staff. You have a right to complain and this is something that we take very seriously.
Feedback can be provided by phone, email or post:
You do not have to make the complaint yourself. A family member, friend or someone else can make a complaint on your behalf. You can make an anonymous complaint if you wish.
Some complaints can be sorted out very quickly, but others take more time. We will let you know what we are doing about your complaint and how long it will take within five working days of receipt of the complaint. We will also give you the name and contact details of the person managing your complaint.
View our complaints handling process here.
We are committed to the highest standards or legal, ethical and moral behaviour.
View our Whistleblower Policy here.
Our Centre has had a major makeover this year!
We updated all of our resources and furnishings; which along with the recently completed renovations give our Centre a modern look whilst still maintaining the homely feel we have nurtured over the years.